Refund policy

RETURN & REFUND POLICY

At Old City Official, we are committed to providing quality products and a great shopping experience.

Size Exchange:
• If you ordered one size (e.g., S) but received a different size (e.g., M), you are eligible for a free exchange.
• Please contact us within 48 hours of delivery and provide clear photos of the product and size tag.

Damaged or Incorrect Items:
• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• Photos and an unboxing video may be required for verification.
• Once approved, we will provide a replacement or refund at no additional cost.

Exchange Conditions:
• Products must be unused, unwashed, and returned with original tags and packaging.
• Exchange requests must be submitted within 7 days of delivery.

Refund Policy:
• Refunds are only applicable for damaged, defective, out-of-stock replacement cases, or wrong items sent by us.
• Approved refunds will be processed within 5–7 business days.

Non-Returnable Items:
• Products purchased during clearance sales, special promotions, or discount offers are not eligible for return unless damaged or incorrect.

Need Help?
Contact our support team through WhatsApp, Instagram DM, or email for assistance.